Customer Service

Hours:  Monday through Friday: 8:00 a.m - 6:00 p.m.  Saturdays: 8:00 a.m. - 5:00 p.m.

Phone: 800-458-5846 or 904-398-8601

E-Mail: sales@kuhnflowers.com

Sales Tax Information
Every Internet order you place with us will be charged a sales tax of 7%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.

Order Changes
Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.  If you find it necessary to cancel or change delivery dates or addresses for any other orders, please contact our Customer Service Department directly at (800)458-5846 or (904)398-8601.

Substitution Policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Payment Methods
We accept the following payment methods:
Visa
MasterCard
Discover/NOVUS
American Express
Kuhn Accounts

Privacy Policy/Security
Our privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy. Click here to view.